the zappos experience

i ordered a pair of shoes for my son from zappos. he tried them on, they looked good. he put them on, he went to school. i threw away the shoe box, the shipping box. the recycle truck came picked it up. my son came back from school with a velcro completely pulled out on his right shoe. the left shoe was fine. i figured, i have to take my new expensive once worn shoe to a shoe fixing place few blocks away, and pay another $10 or so to get the shoe fixed. but then i decided to give zappos a call to see what they’d say. a nice guy apparently named hector told me that it would be no problem to exchange or even completely refund the shoes. that was surprisingly positive. i received the exchange pair the next day; my son came back from school wearing shoes in the same condition as when he left. i received 8 various emails from zappos since i made the exchange. some of them are confirmations, some are announcements, a label to print, a customer appreciation survey to fill, and finally a letter to share my story to be published (if selected) in josheph michelli “the zappos experience” book. i am now not sure it was all worth saving the $10. should i send my story to mr michelli?